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F.A.Q. Frequently Asked Questions

Your DRENCH SWIM kini or suit should be sent in 100% perfect condition, however if you have a concern with a faulty or damaged item, please email us at amber@drenchswim.com and we will look into the matter urgently for you.

Not 100% happy with your purchase? Dont worry! Simply email amber@drenchswim.com so we can process your request. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) 

Once Processed, Please send the items you wish to return to;

DRENCHSWIM RETURNS

ACDOPRO

MALLISON STREET

ASTLEY BRIDGE 

BOLTON

BL1 8PP

Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). DRENCHSWIM can not be held liable for the loss of garments being returned. We recommend that you use a registered post service to return goods, and keeping a record of the tracking details.

You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.

We are not liable for these charges, and and therefore cannot be reimbursed by DRENCHSWIM. If you are unsure of the charges, please contact your local customs office to find out more information.

We generally deliver all orders within 3-7 working days.

When your order is shipped, we send you an email containing a tracking number.  If you did not receive this email, please email april@drenchswim.com

DRENCHSWIM will happily accept returns and exchanges on all our pieces! The item/s must be in original condition with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements. DRENCHSWIM offers a full refund or an exchange on items.

Head to our 24/7 Live Chat or email amber@drenchswim.com if you would like further advice on your fit. 

We offer shipping to the UK at £5.00 and shipping to rest of world at £15.00. If you spend over £100 we offer FREE Delivery. 

Currently we accept payments via Paypal, but dont worry, if you dont want to create a PayPal account you can make a 1 off credit card payment.

Talk to us now using the DRENCHSWIM live chat facility, where we will try our best to assist you. alternatively email us as april@drenchswim.com

It is required of you to make an account to shop with us, but this is great news! Dont worry, we won’t fill your inbox, now and then we will send you previews of new collections, and exclusive discount codes so its totally worth while – promise!